Shipping Policy

Sydney CBD Aquarium trades under business name “Sydney City Aquarium”.

SYDNEY CBD AQUARIUM PTY LTD
Trading Name: Sydney City Aquarium
ABN: 35 629 983 142
Level 202/541 Kent St, Sydney NSW 2000

AusPost Delivery Service will be used to ship out orders through satchels or boxes securely packed as the shipping agency to ship non livestock goods to customers.

Prices are dynamically linked via API to AusPost Business which will provide up to date latest shipping methods and costs depending on the weights of the order.

You can view the latest costs here. We use Band 1. https://auspost.com.au/content/dam/auspost_corp/media/documents/mypost-business-postage-rates-guide.pdf

NOTE: We do not ship livestock. You can only order and pick up in store.

Please Note: That on all glass objects there is absolutely NO compensation for damaged goods you the customer, will be liable upon purchase to agree that shall an (Glass Object) in your order arrived damaged, it will not be our responsibility.  

Regional areas could possibly require additional shipping costs and charge.

Heavy or large bulky items may incur additional shipping charge.

Items marked "Pick Up Only" cannot be shipped.

 

SHIPPING COST:

AusPost Parcel Delivery $20.00 3-8 business days

 

AusPost Satchel Delivery $15.00 3-8 business days

 

All orders will come with automatic tracking provided to you once your order has been dispatched.

 

Heavy or bulky item freight surcharge:

$35 for items exceeding 10kg

 

Livestock - Freshwater fish

To be decided depending on the item being shipped, please contact us first to see what we can arrange and if it’s legal to do so.

Livestock - Marine fish

To be decided depending on the item being shipped, please contact us first to see what we can arrange and if it’s legal to do so.

Livestock - Freshwater plants

To be decided depending on the item being shipped, please contact us first to see what we can arrange and if it’s legal to do so.

Contact us details

For any issues please contact us using our details below and we will do our best to help.

Sydney City Aquarium
Contact name: Nathan Wong
Email address: info@sydneycityaquarium.com.au
Address: Level 202/541 Kent St, Sydney NSW 2000
Phone: 0412 150 123
Opening hours: 6 days a week, 12pm - 6pm Mon - Sun (Closed Tuesday) 

 

Shipping Policy last updated in August 2022.